Terms

These Terms and Conditions govern use of the MetroBetz platform by players located in Canada. By registering an account, funding a deposit or accepting any promotion, a player agrees to be bound by the terms set out below. MetroBetz reserves the right to amend these terms at any time, with changes taking effect once published on this page.

1. Eligibility

• Players must be at least 18 years of age, or the legal age of majority in their province of residence, whichever is higher.
• Accounts are limited to one per person, one per household, one per verified payment method and one per IP address.
• MetroBetz is intended for recreational use by residents of Canada in provinces where online gaming of this kind is permitted. It is the player’s responsibility to confirm that participation is lawful in their province before registering.
• Employees, contractors and immediate family members of MetroBetz or its affiliated studios are not eligible to hold a player account.

2. Account Registration and Verification

A player provides accurate, current information at registration or, where using Pay n Play, verifies identity through their own bank login. MetroBetz may request identity documents at any point, particularly before processing a withdrawal above C$2,000 or where fraud indicators are detected. Accounts found to contain false information may be suspended pending verification, and any winnings tied to a falsified account may be withheld.

3. Deposits and Withdrawals

• Minimum and maximum limits per payment method are listed on the Pay n Play and Interac pages and may change without prior notice.
• Withdrawals are paid to the same account or payment method used for the qualifying deposit wherever technically possible, in line with standard anti-money-laundering practice.
• MetroBetz may request additional identity verification before releasing a withdrawal, particularly for first-time cashouts or unusually large amounts.
• Processing times listed across the site are typical, not guaranteed, and can be affected by bank processing schedules outside MetroBetz’s control.

4. Bonuses and Promotions

• All bonus offers carry the specific wagering requirements, expiry windows and maximum bet limits described on the Bonuses page and the individual promotion terms shown at the time of opt-in.
• Wagering must be completed using real-money and bonus funds together unless a promotion explicitly states otherwise.
• Exceeding the maximum bet limit while a bonus is active, using multiple accounts to claim the same offer, or engaging in patterns of play designed to extract value with minimal risk (such as covering opposite outcomes on an even-money bet) constitutes bonus abuse.
• MetroBetz reserves the right to void bonus funds and associated winnings, and to close the account involved, where bonus abuse is identified.
• Promotions may be withdrawn, amended or restricted to certain regions or payment methods at any time.

5. Fair Play and Game Integrity

All slot titles and table games on MetroBetz use certified random number generators independently tested by accredited labs. Reported RTP figures reflect long-run theoretical averages across millions of simulated rounds and do not guarantee any outcome in an individual session. Any game malfunction, whether in software or in the display of a result, voids all plays on that particular round, and MetroBetz’s system logs serve as the final record in the event of a dispute over a specific spin or hand.

6. Responsible Gaming

MetroBetz supports responsible play and provides account-level tools including deposit limits, session time reminders, cool-off periods and self-exclusion. Players who feel their gambling is becoming a problem are encouraged to contact the helpline listed in the site footer or to activate self-exclusion directly from account settings. Self-exclusion, once activated, cannot be reversed before the selected period expires, even at the player’s later request.

7. Account Suspension and Closure

MetroBetz may suspend or close an account where there is reasonable suspicion of fraud, collusion, use of prohibited software (such as bots or auto-play scripts beyond the native auto-play feature), underage access or breach of any term listed here. Where an account is closed for a confirmed breach, MetroBetz reserves the right to withhold related bonus funds and, where legally permitted, related winnings generated through the breach.

8. Limitation of Liability

MetroBetz is not liable for losses arising from circumstances outside its reasonable control, including but not limited to internet outages, third-party payment processor delays, or acts of the player’s own bank. Game outcomes are determined by certified software, and MetroBetz’s liability in relation to any single wager is limited to the wagered amount and any resulting win as recorded in the platform’s system logs.

9. Privacy and Data

Personal and financial information collected during registration and verification is used solely to operate the account, process payments, meet regulatory obligations and communicate with the player about their account. MetroBetz does not sell player data to third parties for marketing purposes unrelated to the platform.

10. Governing Terms

These terms are governed by the laws applicable in the player’s province of residence within Canada. Where any provision of these terms is found unenforceable, the remaining provisions continue to apply in full. The most current version of these terms, published on this page, supersedes any prior version.

11. Dormant Accounts

An account with no login activity and no real-money balance movement for twelve consecutive months is classified as dormant. MetroBetz may apply a modest monthly maintenance deduction to a dormant account’s real-money balance after written notice is sent to the email address on file, and will always attempt to notify a player before any such deduction begins. Reactivating a dormant account simply requires logging in and, where requested, completing a fresh identity check.

12. Currency and Pricing

All balances, deposits, withdrawals and bonus values on MetroBetz are denominated in Canadian dollars. Where a payment method processes in a different currency, any conversion is handled by the payment provider or the player’s own bank prior to funds reaching the MetroBetz balance, and MetroBetz is not responsible for exchange rates applied by third parties outside its platform.

13. Contact

Questions about these terms, an active bonus, or an account issue can be directed to MetroBetz support through live chat, available directly from the account dashboard, or through the responsible gaming contact listed in the site footer.